1. Appointments

• Booking: All appointments must be scheduled in advance. Same-day bookings may be available but are not guaranteed.
• Arrival Time: Please arrive at least 10 minutes before your scheduled appointment to complete any necessary paperwork and prepare for your treatment. Late arrivals may result in a shortened session to accommodate other clients.
  
  

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2. Cancellation & Rescheduling

• Notice Requirement: Appointments must be canceled or rescheduled at least 24 hours in advance.
• Late Cancellations: Appointments canceled or rescheduled with less than 24 hours’ notice may incur a cancellation fee of up to 50% of the service cost.
• No-Shows: Clients who fail to show up for their appointment without notice will be charged the full cost of the missed service.

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3. Payment

• Accepted Methods: We accept cash, credit/debit cards, and electronic payment options. Full payment is required at the time of service.
• Packages: Package payments are non-refundable. Unused sessions cannot be exchanged or refunded. Additional treatments beyond the purchased package are charged at the standard per-session rate unless another package is purchased.

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4. Gift Cards

• Purchases: Gift cards are available for purchase and are valid for all services offered.
• Expiration: Gift cards must be used within 12 months of the purchase date.
• Non-Transferable: Gift cards cannot be redeemed for cash or transferred to another client.

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5. Health & Safety

• Client Responsibility: Please inform your Esthetician of any medical conditions, allergies, or skin sensitivities prior to your appointment.
• Eligibility: Some treatments may not be suitable for clients with specific conditions, such as pregnancy, hemophilia, or active skin infections. Consultations are required to determine eligibility.
• Sanitation: We adhere to strict hygiene and sanitation protocols to ensure your safety and comfort.

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6. Treatment Preparation & Aftercare

• Pre-Treatment: Clients must follow all preparation guidelines provided for their treatment to ensure optimal results. This includes avoiding sun exposure, discontinuing certain medications, and shaving or exfoliating as directed.
• Post-Treatment: Follow aftercare instructions provided by your Esthetician to minimize side effects and maximize results. Failure to do so may impact the effectiveness of your treatment.

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7. Children & Guests

• Children: For safety reasons, children are not permitted in treatment rooms or left unattended in the waiting area.
• Guests: Guests accompanying clients may wait in the lounge but are not allowed in treatment rooms.
  
  

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8. Refunds & Satisfaction Guarantee

• Service Refunds: We do not offer refunds for services rendered. If you are dissatisfied with your treatment, please notify us immediately so we can address your concerns.
• Product Returns: Unopened products may be returned within 14 days of purchase with a valid receipt. Opened or used products cannot be refunded or exchanged.

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9. Privacy Policy

• Client Information: All client information is kept confidential and used solely for booking, consultations, and treatment purposes. We will never share your personal information without your consent.

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10. Inclement Weather Policy

• Closures: In the event of severe weather, we may need to cancel or reschedule appointments. We will contact you as soon as possible if your appointment is affected.

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11. Rights to Refuse Service

Mina MedSpa & Wellness reserves the right to refuse service to anyone displaying inappropriate behavior, harassment, or failure to adhere to our policies.

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If you have any questions about our policies, please don’t hesitate to contact us. We look forward to providing you with exceptional care and service at Mina MedSpa & Wellness!